Privacy Policy

1. Introduction

CloudPeerDiscover (“we,” “us,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or request a demo
• Contact us with inquiries or support requests
• Subscribe to our newsletter or marketing communications
• Participate in surveys, webinars, or events
• Upload network configuration files or topology documents

This may include your name, email address, company name, job title, phone number, and account credentials.

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Network metadata from your cloud accounts (with your authorization)
• Cookies and similar tracking technologies

2.3 Information from Your Cloud Providers

When you authorize CloudPeerDiscover to access your AWS, Azure, or Google Cloud accounts, we collect read-only network metadata including VPC and VNet configurations, peering relationships, subnet details, and route tables. We do not collect credentials, passwords, or sensitive application data.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Providing network discovery, topology mapping, and compliance auditing services
• Account Management: Creating and managing your account, authentication, and billing
• Communications: Responding to inquiries, sending service updates, and notifying you of changes
• Analytics: Understanding how you use our platform to improve features and performance
• Security: Detecting fraud, preventing abuse, and protecting our systems and users
• Compliance: Meeting legal and regulatory obligations including GDPR, CCPA, and HIPAA
• Marketing: Sending promotional content (which you can opt out of at any time)

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: Cloud hosting providers, payment processors, analytics vendors, and support tools (all under strict data processing agreements)
• Legal Requirements: Law enforcement, courts, or government agencies when required by law
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate notice)
• Your Consent: When you explicitly authorize us to share information with third parties

5. Data Security

We implement industry-standard security measures to protect your data, including:

• AES-256 encryption at rest for all stored data
• TLS 1.3 encryption for data in transit
• Role-based access controls and multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 Type II certification
• Annual third-party security assessments

Despite our security measures, no system is 100% secure. We ask that you use strong passwords and report any unauthorized access immediately.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Network metadata and topology maps are retained for the duration of your subscription. After account termination, we retain data for 30 days before securely deleting it, except where retention is required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request erasure of your data (subject to legal holds)
• Portability: Export your data in a portable format
• Opt-Out: Decline marketing communications or analytics tracking
• Withdraw Consent: Revoke authorization to access your cloud accounts

To exercise any of these rights, contact us at [email protected].

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using CloudPeerDiscover, you consent to such transfers.

9. Third-Party Links

Our website and platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

CloudPeerDiscover is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information and terminate the child's account.

11. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to request disclosure of what personal information we collect, use, share, and sell. To submit a CCPA request, contact us at [email protected].

12. European Privacy Rights

Under the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with your local data protection authority. We are committed to working with you to resolve any privacy concerns.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Address: CloudPeerDiscover Inc., 100 King St W, Toronto, ON M5X 1A9, Canada
• Phone: +1-416-555-0147

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last Updated” date above and, where required, by obtaining your explicit consent.